Procedures & Protocols Business G to G

The organization is working on repairs. I was involved as a coach a while back to that section of the Radboud in Nijmegen, where surgeons had a conflict. What did management do? Who invented all sorts of procedures and protocols while it was clear that surgeons not get through a door could. There was the problem. You must provide surgeons themselves to choose and if they do not come say, well, then one of you two from office. The responsibility should lie with the people who do the work. The time the director said: “Confidence is good but control is better” is over. Work will be organized into learning systems that regulate themselves. This places greater demands on employees and their self-reflection and flexibility. But it also means that managers have no time stabbing in motivating, democratize and mobilize support for these are palliatives to the old system to maintain and grow as we go.

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